Email and password do not match
- Check your email spelling and use the same sign-in method you used when creating the account.
- If you used Google, choose Continue with Google instead of creating a second account.
- Use Forgot your password for an email/password account and request a fresh reset link if needed.
- Wait before retrying if too many attempts were reported. Repeated rapid retries will not speed up recovery.
The game’s Vihar ID window does not open
Allow popups for the creator's game website and click its Sign in with Vihar ID button again. Keep the original game tab open while approving. If the window says the website is unregistered, report the game's exact URL to its creator rather than entering credentials into another page.
Use a current browser with JavaScript and required site storage available. If a privacy extension blocks the connection, inspect the specific blocked request before changing settings. Do not disable protections globally.
Progress is missing on another device
- Check that both devices use the same Vihar ID username.
- Confirm the game actually supports Vihar cloud saves; a shared login does not automatically save every game.
- Return to the original device and complete a checkpoint while online, then wait for the game's save confirmation.
- If both devices made changes, use the game's conflict-resolution flow. Avoid repeatedly overwriting the save.
- Contact the studio with the game name, checkpoint and time, excluding tokens and private exports.
A game open appears but no play time does
An open means Vihar recorded the launch; play time needs the game's working tracker. Sign in before launching a direct-play game, or sign in on an account game's website, and actually start gameplay.
Guest play, older unconnected builds, creator integration tests, offline intervals and background-tab time are not included in connected player totals. Check your dashboard again after the next heartbeat. Report persistent issues with the game URL and browser version.